We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will happily allow one exchange per order, on unworn clothing.
Exchanges must be requested within 7 days of successful delivery. Orders returned outside of this time frame will be subject to rejection. If the return has not been confirmed and approved by a Customer Service Representative it will also be subject to rejection. The item must be in the “original” “NEW” condition or the item will not be eligible for exchange. Items must be in RESELL condition. No makeup, stains, perfume, soils, deodorant, etc. will be accepted. Items cannot be altered or laundered and must have original tags attached. Curvy Crii's Chic Boutique will not accept exchanges unless they are returned in their original condition with prior approval.
Only one (1) exchange will be granted per order. Curvy Crii's Chic Boutique is not responsible for items lost in transit.
Before returning items, please contact us via e-mail.
Steps to take when returning an item:
- Email email@example.com
- Enter your order information Name, order number, billing and shipping address and what the issue is.
- Await approval prior to returning your item.
At this time, return shipping costs are non-refundable. Please send all returns prepaid to the address listed on your packing slip. Packages must be returned within 5 days of exchange approval or they will be rejected.
Due to the limited nature of our merchandise, we cannot guarantee availability of merchandise for exchanges. Please contact customer service for assistance to ensure that we have additional sizes available at time of exchange approval. Curvy Crii's Chic Boutique is not responsible for packages unclaimed for more than 30 days.
Curvy Crii's Chic Boutique is not responsible for returned items which have been lost or damaged during transit. Please ship your exchange via a traceable signature-required service to ensure delivery and proper credit. We encourage customers to select delivery signature confirmation and insurance when shipping the item(s) back to us as this will provide you with a remedy if an issue does arise with the shipping company . Customers must file claims for lost packages through their respective return carriers (USPS, UPS, FedEx etc.)
DAMAGED OR DEFECTIVE PRODUCTS
All claims for damaged or defective products must be submitted via e-mail, at firstname.lastname@example.org, within 48 hours of receiving your item. Please include digital photos of all angles of the clothing for review. If the damage or defect is a result of a manufacturing flaw, we will replace your product with the same style or a style of comparable value. Damaged items must be returned within 7 days of receipt. If the problem was caused by reasons other than material or manufacturing defect, the original merchandise will be returned to you in the same condition as it was received. Please note that the product’s life expectancy depends on the individual wearing the product, the condition of use and the characteristic wear patterns of the user. Items do stretch, but they may not go up one or more sizes.
AT THIS TIME DUE TO CURRENT PANDEMIC, ALL SALES ARE FINAL.