Store Policy

Please Note: All postage costs for returns/exchanges must be covered by the customer and will not be refunded at any time. 

CANCELLATIONS AND REFUNDS

Due to the custom nature of our products, orders can only be cancelled and fully refunded within 24 business hours of the purchase. Customers requesting order cancellation outside of this time frame will be permitted to receive store credit for the order and may be subject to a 60% restocking fee. We apologize for any inconvenience.

 

ORDER PROCESSING & SHIPPING

Step 1. Order Processing Times (Prior to Shipping)

Every item on our website has an estimated processing time of 1 - 4 business days, depending on the order volume. Orders placed after 4:00 pm PST begin processing on the following business day.

Step 2. Estimated Shipping Time

Once your order has completed processing, please allow an estimated 1 - 3 business days for your package to be prepared and shipped.

Step 3. Tracking Information & Delivery

Once your order has been processed and prepared for shipment, tracking/shipping information will be issued to the email address listed on your order.  All orders require mandatory signature confirmation upon delivery.

FINAL SALE ITEMS

Items purchased in the following categories are not eligible for exchange/store credit:

• Sale Category
• Swimwear Category

 

EMAILS

All emails may take 24-48 hours to receive a response, for quicker assistance please call customer service during business hours.